Workers’ Comp Claims Associate — Training & Growth Path

The Travelers Indemnity Company; Charlotte (NC); On-site; USD 54,000 - 89,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

The Travelers Indemnity Company in the United States is seeking an Associate Claim Rep, Workers’ Compensation. You will receive comprehensive training in claim handling, customer service, and policy interpretation while developing skills to manage workers’ compensation claims independently after the program completes.

The role emphasizes structured training, collaboration with experienced professionals, and ongoing license preparation.

Qualifications

• Bachelor’s degree (or higher).
• One year of customer service experience is required.
• Willingness to obtain an active adjuster license where required by state law.
• Strong verbal and written communication skills.

Responsibilities

• Participate in structured training covering insurance policies, claims processes, systems and procedures.
• Assist in reviewing, investigating, and documenting Workers’ Compensation claims under supervision.
• Investigate, develop, and evaluate action plans for claim resolution and assess coverage.
• Gather information from policyholders, claimants, witnesses and third-party providers.
• Maintain accurate records of claim activity in claim management systems.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

The Travelers Indemnity Company in the United States is seeking an Associate Claim Rep, Workers’ Compensation. You will receive comprehensive training in claim handling, customer service, and policy interpretation while developing skills to manage workers’ compensation claims independently after the program completes.

The role emphasizes structured training, collaboration with experienced professionals, and ongoing license preparation.