Entry-Level Workers' Compensation Claims Associate

Travelers; Washington; On-site; USD 53,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Pension Plan

Paid Time Off

9 holidays

Wellness Program

Volunteer Rewards program

Student loan repayment program

Job summary

Travelers is hiring an Associate Claim Rep, Workers' Compensation, to gain hands-on experience in claim handling, customer service, and policy interpretation through a 12-month training program. You will learn to review, investigate, and document workers' compensation claims under supervision, and progress toward full claims handling responsibilities.

The role emphasizes teamwork, regulatory compliance, and a path to licensure within three months and continuing education to support a growing

Qualifications

• Bachelor's degree required.
• High School Diploma or GED and one year of customer service experience.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate, develop, and evaluate action plans for claim resolution.
• Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
• Participate in Telephonic and/or onsite File Reviews.
• Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate records of claim activity in claim management systems.
• Achieve a positive result by returning an injured party to work when appropriate.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
• Perform other duties as assigned.

Skills

Strong verbal and written comms

Customer service experience

Attention to detail

Organizational skills

Conflict resolution

Judgement and decision making

Openness to continuous learning

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Travelers is hiring an Associate Claim Rep, Workers' Compensation, to gain hands-on experience in claim handling, customer service, and policy interpretation through a 12-month training program. You will learn to review, investigate, and document workers' compensation claims under supervision, and progress toward full claims handling responsibilities.

The role emphasizes teamwork, regulatory compliance, and a path to licensure within three months and continuing education to support a growing