Claims Associate, Workers' Compensation

The Travelers Indemnity Company; Hartford (CT); On-site; USD 53,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

The Travelers Indemnity Company in Hartford, CT is hiring for an Associate Claim Rep, Workers’ Compensation. You’ll receive structured training, gain hands-on experience in reviewing and handling workers’ compensation claims, and prepare to manage claims independently with supervision.

The program emphasizes policy interpretation, claim processing, and customer service skills, with plans to obtain required licenses and certifications. A strong team environment and future growth are offered.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate, develop, and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers Compensation.
• Participate in Telephonic and/or onsite File Reviews.
• Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate records of claim activity in claim management systems.
• Achieve a positive result by returning an injured party to work when appropriate.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Judgement

Attention to detail

Conflict resolution

Continuous learning

Microsoft Office

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

The Travelers Indemnity Company in Hartford, CT is hiring for an Associate Claim Rep, Workers’ Compensation. You’ll receive structured training, gain hands-on experience in reviewing and handling workers’ compensation claims, and prepare to manage claims independently with supervision.

The program emphasizes policy interpretation, claim processing, and customer service skills, with plans to obtain required licenses and certifications. A strong team environment and future growth are offered.