Workday Support Specialist / Workday Functional Analyst (Tier 2 and Tier 3 work overlap)

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Full-time employment

Global exposure to client environments

Career growth in Workday ecosystem

Job summary

Jobgether is seeking a seasoned Workday specialist to provide Tier 2 support across client teams, covering HCM, Payroll, Benefits, Time Tracking, Recruiting, and Financials. The role emphasizes troubleshooting, root cause analysis, and knowledge-base documentation.

Responsibilities include configuring Workday processes, building reports, assisting Tier 1, and maintaining SLAs with clients. This fully remote, full-time position offers exposure to diverse client environments and time zones.

Qualifications

• 2+ years in Workday support, configuration, or administration.
• Experience with multiple Workday modules (HCM, Payroll, Benefits, Time Tracking, Recruiting, Financials).
• Hands-on Workday configuration and business process management.
• Experience creating, maintaining, and troubleshooting Workday reports and basic integrations.
• Familiarity with ITSM platforms like ServiceNow and client documentation practices.
• Strong analytical and problem-solving skills with an ability to identify root causes.
• Excellent written and verbal communication; able to interact with clients and technical teams.
• Ability to manage multiple priorities and client environments.
• Strong organizational skills and proactive issue resolution.
• Willingness to work flexible shifts overlapping with EMEA and US time zones.
• Collaborative mindset and ability to work independently within distributed teams.

Responsibilities

• Provide Tier 2 Workday functional and technical support within client teams (HCM, Payroll, Benefits, Time Tracking, Recruiting, Financials).
• Investigate, troubleshoot, and resolve escalated Workday issues related to configurations and basic integrations.
• Perform root cause analysis and propose client-specific improvements and solutions.
• Configure and optimize Workday business processes and reports per client needs and Tier 2 scope.
• Document advanced configurations and integration challenges for Tier 3 teams with thorough notes.
• Maintain incident records and knowledge base articles for self-service and efficiency.
• Guide and assist Tier 1 support to strengthen troubleshooting and service delivery.
• Build strong client relationships through proactive communication and SLA alignment.
• Manage multiple requests and priorities ensuring timely resolutions and consistent quality.
• Coordinate with Workday Managed Services Supervisor and stakeholders to uphold satisfaction and performance.

Skills

Workday support

Workday modules

Business processes

Reports

Integrations

ITSM familiarity

ServiceNow

Analytical thinking

Communication

Prioritization

Time zone overlap

Team collaboration

Tools

ServiceNow

Job description

Accountabilities:

• Provide Tier 2 Workday functional and technical support as an embedded resource within one or two client teams, covering modules such as HCM, Payroll, Benefits, Time Tracking, Recruiting, and Financials.
• Investigate, troubleshoot, and resolve escalated Workday issues involving business process configurations, system functionality, and basic integrations.
• Perform root cause analysis on recurring technical and functional issues, identifying improvement opportunities and recommending client-specific solutions.
• Configure, maintain, and optimize Workday business processes and reports according to client requirements and the scope of Tier 2 support.
• Identify advanced configuration and integration challenges and identify them to Tier 3 consulting teams with comprehensive documentation and troubleshooting details.
• Maintain accurate records of incidents, resolutions, and technical procedures within client knowledge bases to improve operational efficiency and encourage self-service.
• Provide guidance and technical assistance to Tier 1 support specialists, helping strengthen their troubleshooting skills and overall service delivery.
• Build and maintain strong client relationships through proactive communication, regular updates, and alignment with service-level agreements (SLAs).
• Manage multiple support requests and competing priorities while ensuring timely resolution and consistent service quality.
• Collaborate with the Workday Managed Services Supervisor and other stakeholders to maintain high standards of client satisfaction and operational performance.

Requirements:

• At least 2 years of professional experience in Workday support, configuration, or administration, preferably within a consulting, managed services, or client-facing environment.
• Strong working knowledge of one or more Workday modules, including HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials.
• Hands-on experience with intermediate Workday configuration and business process management.
• Experience creating, maintaining, and troubleshooting Workday reports and basic integrations.
• Familiarity with IT Service Management (ITSM) platforms such as ServiceNow and established client documentation practices.
• Strong analytical thinking and problem-solving abilities, with the capacity to investigate issues and identify their underlying causes.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal technical teams.
• Ability to manage multiple priorities and support requests across different client environments.
• Strong organizational skills, attention to detail, and a proactive approach to issue resolution.
• Ability and willingness to work flexible shifts that overlap with EMEA and US time zones.
• A collaborative mindset and the ability to work independently while contributing effectively to distributed teams.

Benefits:

• Fully remote working arrangement, with opportunities to work from India.
• Full-time employment opportunity.
• Exposure to multiple client environments and diverse Workday implementations.
• Opportunity to develop expertise across several Workday functional modules and technical capabilities.
• Hands-on experience in managed services, consulting, and post-implementation Workday support.
• Opportunities to strengthen technical troubleshooting, configuration, reporting, and integration skills.
• Collaborative working environment with experienced Workday professionals and dedicated support teams.
• Opportunities for professional development and career growth within the Workday ecosystem.
• International exposure through collaboration with clients and colleagues across EMEA and US time zones.