Workday Support Specialist / Workday Functional Analyst (Tier 2 and Tier 3 work overlap)

Kognitiv; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Kognitiv Inc. is seeking a Tier 2 Workday Technical Specialist to work embedded within 1-2 client teams in a staff augmentation model.

You will address intermediate Workday configurations and integrations, resolve escalated Tier 1 issues, perform root cause analysis, and escalate advanced issues to Tier 3 post-production consulting teams under supervision. The ideal candidate has 2+ years of Workday experience, strong knowledge of Workday modules, and proficiency in ITSM tools like ServiceNow.

Qualifications

• 2+ years of Workday support, configuration, or administration experience.
• Knowledge of Workday modules (HCM, Payroll, Benefits, Time Tracking, Recruiting, Financials) and config skills.
• Workday reporting, business process configuration, or basic integrations; ITSM tools like ServiceNow.

Responsibilities

• Embed in 1-2 client teams to resolve intermediate Workday issues (HCM, Payroll, Benefits, Time Tracking, Recruiting, Financials).
• Troubleshoot escalated issues, focusing on middle-ground business process configurations and basic integrations.
• Analyze recurring issues to identify root causes and recommend improvements.
• Escalate advanced issues to Tier 3 with documentation.
• Configure Workday processes and reports to meet client needs in Tier 2 support.
• Document solutions in knowledge base to aid efficiency.
• Guide Tier 1 specialists to improve troubleshooting.
• Maintain client relationships via proactive communication and SLAs.

Skills

Workday experience

Workday modules knowledge

Analytical/problem-solving

Client communication

Tools

ServiceNow

Job description

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.Ready to do your best work? Join us.

The Tier 2 Workday Technical Specialist is embedded within 1-2 client teams in a staff augmentation model, addressing intermediate Workday issues related to configurations and integrations. This role involves resolving escalated issues from Tier 1, performing root cause analysis, and escalating advanced issues to Tier 3 post-production consulting services teams. The ideal candidate is a skilled problem-solver with Workday experience, capable of delivering high-quality managed services and maintaining strong client relationships under the guidance of the Workday Managed Services Supervisor.

Responsibilities

• Serve as an embedded resource within 1-2 client teams, resolving intermediate Workday issues in modules such as HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials.
• Troubleshoot and resolve escalated issues, including intermediate business process configurations and basic integration problems.
• Analyze recurring issues to identify root causes and recommend client-specific solutions or process improvements.
• Escalate advanced configuration or integration issues to Tier 3 consulting teams with detailed documentation.
• Configure and optimize Workday business processes and reports to meet client requirements within the scope of Tier 2 support.
• Document solutions in the client’s knowledge base to support team efficiency and client self-service.
• Provide guidance and support to Tier 1 specialists embedded in the same client teams, enhancing their troubleshooting capabilities.
• Maintain strong client relationships through proactive communication and alignment with client expectations and SLAs.

Qualifications

• 2+ years of experience in Workday support, configuration, or administration, preferably in a consulting or managed services environment.
• Strong knowledge of Workday modules (e.g., HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials) and intermediate configuration skills.
• Experience with Workday reporting, business process configuration, or basic integrations.Proficiency with ITSM tools (e.g., ServiceNow) and client-specific documentation practices.
• Analytical and problem-solving skills for addressing intermediate Workday challenges.
• Strong communication skills to engage with clients and collaborate with embedded team members.
• Ability to manage priorities across 1-2 client teams in a dynamic, client-facing environment.
• Ability to work shift times overlapping with EMEA and US time zones

Kognitiv is an Equal Opportunity Employer: All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Work Authorization: Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Kognitiv.

Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.

Estimated Application Deadline

This job postings' application deadline is an estimate, but ultimately the fill date is flexible and the job will remain open until filled. Any updates on deadlines will be communicated through this job posting.

2026-12-13#LI-NS1

Pay Transparency Statement: ₱1,220,000 PHP - ₱2,130,000 PHP