Workday Payroll Managed Services Consultant

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work flexibility

Company-provided equipment

Continuous learning

Career development

Collaborative culture

Meaningful customer impact

Equal opportunity commitment

Job summary

Jobgether seeks a dedicated Workday Payroll specialist to support clients remotely from India. You will advise on platform functionality, configure payroll components, and guide deployments while delivering exceptional customer service.

Requirements include payroll processing experience, Workday certification preferred, and the ability to manage multiple engagements within IST windows. You will collaborate across teams and coach consultants, contributing to project scoping where needed.

Qualifications

• At least one year of hands-on payroll processing experience.
• Working knowledge of payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval workflows, and security rules.
• Experience with ADP or Workday Payroll; customer support or payroll operations preferred.
• Workday Payroll certification preferred.
• Experience implementing, supporting, or managing Workday Payroll for customers of varying sizes and complexity.
• Strong customer service orientation and collaboration.
• Ability to manage multiple clients and deadlines.
• Excellent written and verbal communication.
• Analytical problem-solving and ability to explain payroll issues clearly.
• Adaptability and willingness to ongoing training.
• Technical setup: reliable internet with 20 Mbps bandwidth.
• Work schedule: availability to work remotely from India 1:30 PM to 9:30 PM IST with flexibility.
• Joining timeline: able to join by Jan 1, 2027.
• Comfort with extended desk work.

Responsibilities

• Provide expert customer support as a Workday Payroll specialist.
• Troubleshoot payroll issues with customers.
• Coordinate payroll integrations between ADP and Workday.
• Configure Workday payroll components and related functionality.
• Support implementation activities and pre-production tasks.
• Maintain service delivery standards and aim for 80% quarterly billability.
• Manage multiple engagements balancing client priorities.
• Collaborate across teams and share knowledge.
• Support consultant development and coaching.
• Contribute to sales and project scoping.
• Maintain IST window availability (1:30 PM–9:30 PM) with flexibility.

Skills

Payroll processing

Payroll fundamentals

Customer service orientation

Communication skills

Analytical problem-solving

Organization and prioritization

Relationship-building

Adaptability and continuous learning

Attention to detail

Joining timeline awareness

Technical setup awareness

Work schedule flexibility

Education

Workday Payroll certification

Tools

ADP

Workday Payroll

Job description

Accountabilities

• Provide expert customer support: Act as a dedicated Workday Payroll specialist, advising clients on platform functionality, best practices, solutions, and instructions that address their operational requirements.
• Troubleshoot payroll issues: Work directly with customers to investigate, resolve, and prevent Workday Payroll issues while maintaining a high standard of customer service.
• Coordinate payroll integrations: Serve as a liaison between ADP and Workday, monitoring SmartCompliance activities and coordinating issue resolution to support accurate, reliable payroll processing.
• Configure payroll solutions: Set up and maintain Workday payroll components, reports, and related functionality according to customer requirements and the complexity of each engagement.
• Support implementation activities: Apply Workday implementation methodologies and assist with pre-production tasks, including executing test scripts, converting legacy data into Workday, and supporting readiness activities.
• Maintain service delivery standards: Meet service-level agreements, manage client requests efficiently, and work toward the expected quarterly average billability target of 80%.
• Manage multiple engagements: Balance competing client priorities and initiatives while maintaining accuracy, responsiveness, and clear communication.
• Collaborate across teams: Participate in internal training, share knowledge and practical learnings, and contribute to initiatives that improve team effectiveness and service quality.
• Support consultant development (manager-level responsibilities): Guide consultants in their Workday expertise and professional development, provide coaching, and manage escalations when required.
• Contribute to sales and project scoping (senior/principal-level responsibilities): Use Workday Payroll knowledge to help develop sales materials, assess customer requirements, and scope potential projects.
• Maintain availability and productivity: Be accessible throughout the standard service window of 1:30 PM to 9:30 PM IST and provide additional flexibility when operational or client requirements demand it.

Requirements

• Payroll processing experience: At least one year of hands-on payroll processing experience is required.
• Payroll fundamentals: Working knowledge of payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval workflows, and security rules.
• Relevant systems experience: Experience with ADP or Workday Payroll is preferred, particularly in environments involving customer support or payroll operations.
• Workday Payroll certification: A relevant Workday Payroll certification is preferred.
• Workday customer engagement experience: Experience implementing, supporting, or managing Workday Payroll for customers of different sizes and levels of complexity is an advantage.
• Customer service orientation: A strong commitment to customer satisfaction, responsive support, and productive client collaboration.
• Organization and prioritization: The ability to manage several clients, requests, and initiatives simultaneously while maintaining attention to detail and meeting deadlines.
• Communication skills: Strong written and verbal communication skills, with the ability to explain technical or payroll-related issues clearly to different audiences.
• Relationship-building skills: A collaborative and professional approach that builds trust and confidence with clients, colleagues, and cross-functional stakeholders.
• Analytical problem-solving: The ability to investigate issues, evaluate alternative solutions, consider different perspectives, and respond effectively to customer expectations.
• Adaptability and continuous learning: A willingness to participate in ongoing training, develop new skills, and share knowledge with colleagues.
• Technical setup: A reliable internet connection with a recommended bandwidth of at least 20 Mbps.
• Work schedule: Availability to work remotely from India on a full-time basis during the standard hours of 1:30 PM to 9:30 PM IST, with flexibility beyond these hours when needed.
• Joining timeline: Candidates who are currently serving their notice period or can join no later than January 1, 2027, are being considered.
• Working environment: Comfort with extended periods of sitting at a desk and working on a computer.

Benefits

• Remote work flexibility: A fully remote, full-time opportunity based in India.
• Company-provided equipment: A company-configured machine will be shipped to the selected candidate upon hiring.
• Continuous learning: Opportunities to participate in internal training, develop Workday Payroll expertise, and learn from colleagues.
• Career development: Potential to expand professional responsibilities through advanced consulting, team leadership, escalation management, and project-scoping activities, depending on experience and role level.
• Collaborative culture: An environment that values teamwork, knowledge sharing, customer relationships, and a sense of belonging.
• Meaningful customer impact: The opportunity to help organizations improve payroll processes, resolve complex system issues, and get greater value from their Workday solutions.
• Equal opportunity commitment: A workplace that supports fair employment opportunities.
• Candidate data rights: Candidates who are not selected may request deletion of their personal data.