Workday Platform Reliability & Release Lead

Usbank; Gresham (OR); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid time off

Disability benefits

Parental leave

Job summary

U.S. Bank is seeking a Workday Production Support & Release Lead to own the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform.

The role focuses on production operations, incident handling, and governance across HCM and Finance. The ideal candidate has deep Workday administration, ITIL-based processes, and a proven track record in automation, monitoring, and enterprise reporting.

Qualifications

• Bachelor's degree or equivalent work experience.
• Five to six years of relevant experience.

Responsibilities

• Lead day-to-day production support operations for the Workday platform, ensuring platform stability, availability, and business continuity across HCM and Finance.
• Own incident, problem, and change management processes, including major incident response, RCA, and remediation planning.
• Monitor platform health through KPIs, dashboards, alerts, and operational metrics, driving proactive issue identification and resolution.
• Lead Workday bi-annual release planning, feature impact assessments, deployment readiness reviews, and production enablement activities.
• Coordinate tenant refreshes, migrations, environment readiness, and deployment schedules while ensuring compliance with change governance processes and CAB approvals.
• Establish and manage an enterprise test automation and regression testing program, validating platform readiness for releases, patches, and tenant updates.
• Drive automation of operational workflows, service processes, and self-service capabilities to improve efficiency and reduce production incidents.
• Partner with Product, HR Technology, Finance Technology, Security, Risk, and external vendors to deliver executive reporting on platform reliability, operational risks, and release performance.

Skills

Workday Platform Administration

Production Support

Operations Management

Service Delivery

ITIL Incident/Problem/Change

Automation & Monitoring

Workday Integrations & APIs

KPIs & Executive Reporting

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a Workday Production Support & Release Lead to own the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform.

The role focuses on production operations, incident handling, and governance across HCM and Finance. The ideal candidate has deep Workday administration, ITIL-based processes, and a proven track record in automation, monitoring, and enterprise reporting.