Workday Production & Release Lead - Platform Reliability

Usbank

Irving (TX)

On-site

USD 120,000 - 141,000

Full time

2 days ago

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Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation & holidays

Disability benefits

Disability and parental leave

Job summary

U.S. Bank is seeking a Workday Production Support & Release Lead to own operational health, release management, test automation, and continuous improvement of the enterprise Workday platform across HCM and Finance.

The role requires leadership in incident, change, and problem management, as well as analytics-driven monitoring and executive reporting. A strong background in Workday operations and ITIL processes is essential.

Qualifications

Bachelor's degree or equivalent work experience.
5–6 years of relevant Workday operations experience.
Strong expertise in Workday platform administration and service delivery.
Experience managing Workday releases, upgrades, tenant strategies, environment management, and tenant refresh processes.
Proven ability to define and manage KPIs, SLAs, MTTR, and executive reporting.
Exceptional stakeholder and vendor management and leadership skills.

Responsibilities

Lead day-to-day production support for the Workday platform, ensuring platform stability, availability, and business continuity across HCM and Finance.
Own incident, problem, and change management processes, including major incident response, RCA, and remediation planning.
Monitor platform health through KPIs, dashboards, alerts, and operational metrics, driving proactive issue identification and resolution.
Lead Workday bi-annual release planning, feature impact assessments, deployment readiness reviews, and production enablement activities.
Coordinate tenant refreshes, migrations, environment readiness, and deployment schedules while ensuring change governance and CAB approvals.
Establish and manage an enterprise test automation and regression testing program, validating platform readiness for releases, patches, and tenant updates.
Drive automation of operational workflows, service processes, and self-service capabilities to improve efficiency and reduce production incidents.
Partner with Product, HR Technology, Finance Technology, Security, Risk, and external vendors to deliver executive reporting on platform reliability and risks.