Workday Production & Release Lead — Reliability & Automation

U.S. Bank; Irving (TX); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

401(k)

Paid Vacation

Paid Holidays

Adoption Assistance

Parental Leave

Job summary

U.S. Bank seeks a Workday Production Support & Release Lead to own operations health, incident management, and bi-annual release planning for the Workday platform across HCM and Finance.

The role focuses on change governance, tenant management, automation, and executive reporting of platform reliability. 5–6+ years in Workday operations or ITSM is expected, with a strong governance mindset.

Qualifications

• Bachelor's degree or equivalent work experience.
• Extensive experience in Workday operations, security, and governance is required.
• Proven ability to manage releases, upgrades, and tenant strategies across multiple domains.

Responsibilities

• Lead day-to-day production support for the Workday platform to ensure stability and continuity.
• Own incident, problem, change, and release management with RCA and remediation planning.
• Monitor platform health via KPIs, dashboards, alerts, and operational metrics.

Skills

Workday Platform Administration

Production Support

Operations Management

Service Delivery

ITIL Incident Management

ITIL Problem Management

ITIL Change Management

ITIL Release Management

Major Incident Response

Automation & Monitoring

Workday Integrations

APIs & Data Flows

KPIs & SLAs

Education

Bachelor's degree, or equivalent work experience

Tools

Workday

Job description

U.S. Bank seeks a Workday Production Support & Release Lead to own operations health, incident management, and bi-annual release planning for the Workday platform across HCM and Finance.

The role focuses on change governance, tenant management, automation, and executive reporting of platform reliability. 5–6+ years in Workday operations or ITSM is expected, with a strong governance mindset.