Wireless Zone Operations Assistant

Hot Spot Cell; St. Marys (GA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Hot Spot Cell in the United States seeks a Wireless Operations Assistant to support our Verizon sales team. You will learn our communication technology, operations and sales process while helping customers.

This entry-level role offers exposure to devices, Wi‑Fi and data services, with weekend/evening hours and opportunities for advancement.

Qualifications

• Staying up-to-date on data/entertainment technology and devices such as Wi‑Fi and data devices.
• Multi-tasking in a fast paced team environment.
• Providing a welcoming and friendly environment for customers.
• Willingness to work varying hours including weekends, evenings and holidays.

Responsibilities

• Assist in-store sales team by making outbound customer service calls and handling customer inquiries.
• Merchandise sales floors, organize stock rooms and greet customers.
• Transfer customer data to new devices and sell accessories.
• Handle service inquiries and provide courteous customer service in all product offerings.

Skills

Customer service

Multi-tasking

Technology knowledge

Team environment

Attitude

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

Wireless Operations Assistant

Are you looking to break into the Wireless industry? Do you want to learn sales?

Wireless Zone®, A Verizon Wireless Premium Retailer is the nation's largest wireless retail franchise with over 700 stores and growing.

We are looking for a high-energy, reliable individual with positive attitudes to assist our Verizon sales teams.

If you're outgoing with amazing energy. You love to talk about cool technology. Well, we have the job for you. As a Wireless Operations Assistant, you'll get to learn our communication technology, operations and sales process inside and out.

Job Description

Assists in-store sales team by making outbound customer service phone calls, assisting customers with customer service needs, merchandising sales floors, organizing stock rooms, greeting customers, transferring customer's data to their new device, selling accessories and completing all other daily needs of a retail store location. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Job Requirements

• Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, etc.
• Multi-tasking in a fast paced team environment
• Providing a welcoming and friendly environment for our customers
• Working a variety of hours including weekends, evenings and holidays involving occasional overtime

Desired Qualifications

• A great attitude.