Wireless Team Lead: Drive Sales & Service Excellence

OSL Retail Services; Massachusetts; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

RRSP matching

Wireless service discounts (up to 50%)

Paid vacation

Comprehensive training

Career development opportunities

Employee Assistance Program

Diversity & inclusion programs

Job summary

OSL Retail Services in the United States is seeking a Wireless Manager to lead a busy kiosk team, drive sales excellence, and ensure top-tier customer experiences across wireless products and services.

You will report to the District Manager, mentor frontline staff, optimize operations, manage inventory, and collaborate with marketing on promotions while maintaining high standards of service and profitability.

Qualifications

• Leadership to inspire and guide a team toward sales targets and strong customer service.
• Technical understanding of wireless products and industry trends for effective promotion.

Responsibilities

• Oversee daily wireless department operations and ensure efficient service.
• Supervise a team of sales associates including scheduling, training, and performance reviews.
• Drive sales targets by motivating the team and implementing effective strategies.
• Maintain knowledge of all products and services and ensure team is well-informed.
• Monitor inventory and ensure shelves meet company standards.
• Handle customer inquiries and resolve issues for high satisfaction.
• Lead regular team meetings on targets, promotions, and changes.
• Forecast sales and adjust strategies based on market trends.
• Coordinate with marketing on campaigns and promotions.
• Ensure compliance with company policies and regulations.

Skills

Leadership

Technical Acumen

Sales Proficiency

Customer Focus

Communication Skills

Problem-Solving

Adaptability

Organizational Skills

Job description

OSL Retail Services in the United States is seeking a Wireless Manager to lead a busy kiosk team, drive sales excellence, and ensure top-tier customer experiences across wireless products and services.

You will report to the District Manager, mentor frontline staff, optimize operations, manage inventory, and collaborate with marketing on promotions while maintaining high standards of service and profitability.