Wireless Store Leader: Accelerate Sales & Service Excellence

OSL Retail Services; Franklin (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Commissions & quarterly bonuses

Employee discounts (up to 50%)

RRSP matching

Paid vacation

Training and career development

Job summary

OSL Retail Services in the United States is seeking a Wireless Manager to lead the wireless department at a kiosk location. You will supervise sales associates, drive performance, and deliver exceptional customer experiences while maximizing profitability.

You will mentor staff, manage schedules, train team members, and coordinate with district management to hit sales targets. This full-time role requires flexibility including weekends, and offers base salary, commissions, and employee discounts.

Qualifications

• Retail management experience in wireless or electronics.
• Proven ability to drive team performance and sales results.
• Strong communication and presentation skills for leadership.
• Excellent customer service and problem-solving abilities.
• Physical ability to lift 30–50 pounds and stand for extended periods.

Responsibilities

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery.
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies.
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed.
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards.
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes.
• Analyze sales figures, forecast future sales, and adapt strategies to market trends.
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives.
• Ensure compliance with all company policies and procedures as well as legal regulations.
• Manage the department budget, including labor costs, supplies, and other expenses.
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment.
• Report to upper management on sales results, potential customer issues, and the overall performance of the department.
• Various other duties, as needed

Skills

Leadership

Technical acumen

Sales proficiency

Customer focus

Communication skills

Problem-solving

Adaptability

Organizational skills

Job description

OSL Retail Services in the United States is seeking a Wireless Manager to lead the wireless department at a kiosk location. You will supervise sales associates, drive performance, and deliver exceptional customer experiences while maximizing profitability.

You will mentor staff, manage schedules, train team members, and coordinate with district management to hit sales targets. This full-time role requires flexibility including weekends, and offers base salary, commissions, and employee discounts.