Wireless Solutions Specialist - In-Store

T-Mobile; Cicero (IL); On-site; USD 57,859,000 - 80,672,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Flexible spending account

Job summary

T-Mobile is seeking a Customer Service/ Sales Associate in retail partner locations to engage customers, assess needs, and recommend wireless solutions. You will use digital tools and solution-based selling to drive sales and deliver a high-quality customer experience.

You will participate in ongoing training, maintain up-to-date product knowledge, and collaborate with store teams to support customer accounts and device services.

Qualifications

• High School Diploma or GED required.
• Prior retail or similar customer service experience preferred.
• 6 months of sales or customer service in retail preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Age requirement

Work authorization

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Service/ Sales Associate in retail partner locations to engage customers, assess needs, and recommend wireless solutions. You will use digital tools and solution-based selling to drive sales and deliver a high-quality customer experience.

You will participate in ongoing training, maintain up-to-date product knowledge, and collaborate with store teams to support customer accounts and device services.