Wireless Solutions Specialist

T-Mobile; Cicero (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Purchase Plan

Employee Stock Grants

Paid Time Off

Holidays

Parental Leave

Childcare Support

Tuition Assistance

Disability Insurance

Life Insurance

Commuter Benefits

Discounts

Job summary

T-Mobile is seeking a Sales Associate to engage customers in partner store locations, demonstrate wireless solutions, and uphold brand standards to drive sales and service excellence.

You will use digital tools, participate in ongoing training, and build rapport with customers, while supporting account setup and device support. This role requires a High School Diploma and customer service experience is preferred.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred, retail environment preferred.
• 30 days T-Mobile Mobile Associate experience preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

6 months Customer Service/Sales

T-Mobile Mobile Associate experience

Job description

T-Mobile is seeking a Sales Associate to engage customers in partner store locations, demonstrate wireless solutions, and uphold brand standards to drive sales and service excellence.

You will use digital tools, participate in ongoing training, and build rapport with customers, while supporting account setup and device support. This role requires a High School Diploma and customer service experience is preferred.