In-Store Wireless Solutions Specialist

T-Mobile; Criders Corners (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to energize customers in a high-traffic, store-in-store setting. You will educate customers, demonstrate product value, and tailor solutions to meet individual needs while supporting onboarding and ongoing customer care. Training and constant learning are emphasized to ensure top-notch service.

You'll engage with customers, drive sales, and collaborate with nearby teams to maintain a superior shopping experience and meet quality-of-sale metrics.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience; retail environment preferred.

Responsibilities

• Engage with a broad range of customers in a high-traffic retail environment.
• Leverage digital self-serve tools and solution-based selling to demonstrate value of T-Mobile products and services.
• Complete training on in-store experience, products, processes, and systems; stay customer-ready with hub updates.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Service

Sales

Sales Techniques

Relationship Building

Product Knowledge

Leadership

Customer Needs Identification

Sales Prospecting

Education

High School Diploma/GED

6 months of customer service or sales experience

Job description

T-Mobile is seeking a Mobile Associate to energize customers in a high-traffic, store-in-store setting. You will educate customers, demonstrate product value, and tailor solutions to meet individual needs while supporting onboarding and ongoing customer care. Training and constant learning are emphasized to ensure top-notch service.

You'll engage with customers, drive sales, and collaborate with nearby teams to maintain a superior shopping experience and meet quality-of-sale metrics.