Retail Wireless Sales Specialist

T-Mobile; McDonough (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Job summary

T-Mobile is seeking an energetic Mobile Associate for Store-in-Store locations in a fast-paced retail environment. You will engage customers, educate them on solutions, and demonstrate value while using digital tools to facilitate sales and onboarding.

You will participate in ongoing training on products and processes, and collaborate with nearby store teams to ensure a seamless customer experience from account setup to device support. High school diploma required, retail experience preferred.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Builds relationships with nearby leadership and teams to help support the customer experience from account setup, to device support and account servicing.

Skills

Communication

Sales

Customer Service

Coaching

Consultative Selling

Relationship Building

Leadership

Product Knowledge

Referrals

Education

High School Diploma/GED

Job description

T-Mobile is seeking an energetic Mobile Associate for Store-in-Store locations in a fast-paced retail environment. You will engage customers, educate them on solutions, and demonstrate value while using digital tools to facilitate sales and onboarding.

You will participate in ongoing training on products and processes, and collaborate with nearby store teams to ensure a seamless customer experience from account setup to device support. High school diploma required, retail experience preferred.