Wireless Solutions Specialist

T-MOBILE USA, Inc.; New York (NY); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, explain network plans and devices, and guide shoppers through the purchase journey in a fast-paced retail environment.

This role emphasizes customer interaction, product knowledge, and using digital tools to demonstrate features, while completing training and collaborating with teams to deliver an exceptional customer experience and support store goals.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, explain network plans and devices, and guide shoppers through the purchase journey in a fast-paced retail environment.

This role emphasizes customer interaction, product knowledge, and using digital tools to demonstrate features, while completing training and collaborating with teams to deliver an exceptional customer experience and support store goals.