Wireless Solutions Specialist – Customer Experience

T-MOBILE USA, Inc.; Brea (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Medical, dental and vision insurance

Paid holidays (up to 12 per year)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, with training and incentives described. You will develop skills in customer interaction, digital tools usage, and service plan recommendations while contributing to customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, with training and incentives described. You will develop skills in customer interaction, digital tools usage, and service plan recommendations while contributing to customer satisfaction and loyalty.