Wireless Solutions Sales Associate

T-MOBILE USA, Inc.; Palm Desert (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Stock grants

Paid time off

Paid holidays

Parental leave

Transit benefits

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a friendly Mobile Associate to support retail operations by helping customers choose technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate network features, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and teamwork. You will complete required training, participate in initiatives with colleagues across channels, and contribute to a positive customer

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a friendly Mobile Associate to support retail operations by helping customers choose technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate network features, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and teamwork. You will complete required training, participate in initiatives with colleagues across channels, and contribute to a positive customer