Wireless Experience Specialist

T-Mobile; League City (TX); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, helping them select the right technology and service plans. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, contributing to a high level of customer satisfaction.

The role emphasizes effective communication, problem solving, and teamwork, with training provided and opportunities for career growth within a nationwide network.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• High School Diploma/GED required.
• Knowledge of retail processes and wireless technology is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, helping them select the right technology and service plans. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, contributing to a high level of customer satisfaction.

The role emphasizes effective communication, problem solving, and teamwork, with training provided and opportunities for career growth within a nationwide network.