Wireless Sales & Service Specialist

T-MOBILE USA, Inc.; Glendale (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Medical, dental and vision insurance

Paid time off and holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, aiming to improve satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge of offerings.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, aiming to improve satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge of offerings.