Wireless Experience Specialist

T-MOBILE USA, Inc.; League City (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment, presenting technology solutions and service options while guiding them through their shopping journey.

You will build product knowledge, demonstrate network features, and collaborate with team members to ensure a seamless, satisfying customer experience. Eligible employees receive comprehensive benefits and opportunities for growth.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales in a retail setting preferred.
• Reliable, customer-focused with strong communication skills.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate coverage, plans, and product features.
• Complete training to deepen knowledge of retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Perform other duties or projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment, presenting technology solutions and service options while guiding them through their shopping journey.

You will build product knowledge, demonstrate network features, and collaborate with team members to ensure a seamless, satisfying customer experience. Eligible employees receive comprehensive benefits and opportunities for growth.