Wireless Solutions Specialist

T-Mobile; Clarksville (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You’ll build product knowledge, demonstrate solutions, and guide shoppers along their buying journey to improve satisfaction and loyalty.

You’ll receive comprehensive training and have access to a broad benefits package including stock grants, retirement plans, paid time off, and discounts.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Communication

Sales

Teamwork

Multitasking

Problem solving

Engaging people

Change agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You’ll build product knowledge, demonstrate solutions, and guide shoppers along their buying journey to improve satisfaction and loyalty.

You’ll receive comprehensive training and have access to a broad benefits package including stock grants, retirement plans, paid time off, and discounts.