Wireless Solutions Specialist

T-Mobile USA; Houston (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Employee stock purchase plan

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA is hiring for a Mobile Associate to engage customers, demonstrate technology, and guide them through their shopping journey in a fast-paced retail environment. The role focuses on building product knowledge, delivering personalized solutions, and using digital tools to explain plans and features.

Compensation includes an hourly base of $18.00 with $5.00 training pay, with on-the-job training leading to eligibility for an annual incentive target and stock grants.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring for a Mobile Associate to engage customers, demonstrate technology, and guide them through their shopping journey in a fast-paced retail environment. The role focuses on building product knowledge, delivering personalized solutions, and using digital tools to explain plans and features.

Compensation includes an hourly base of $18.00 with $5.00 training pay, with on-the-job training leading to eligibility for an annual incentive target and stock grants.