Wireless Solutions Advisor

T-MOBILE USA, Inc.; Napa (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Stock Purchase Plan

Paid Time Off

Holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in partner-store environments, selling wireless solutions and delivering excellent service. The role emphasizes solution-based selling and digital tools to enhance understanding and satisfaction.

Responsibilities include customer engagement, training updates, and collaboration with store leadership to set up accounts and support device servicing. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• 30 days T-Mobile Mobile Associate experience preferred.

Responsibilities

• Engage proactively with customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and stay updated on products, processes, and systems.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED (Required)

Customer service/sales experience (Preferred)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in partner-store environments, selling wireless solutions and delivering excellent service. The role emphasizes solution-based selling and digital tools to enhance understanding and satisfaction.

Responsibilities include customer engagement, training updates, and collaboration with store leadership to set up accounts and support device servicing. Competitive hourly pay and benefits are offered.