Wireless Solutions Pro - In-Store Tech & Service Expert

T-MOBILE USA, Inc.; Houston (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off and holidays

401(k) and retirement benefits

Tuition assistance and college coach

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join a Retail Team of experts. You will engage customers, demonstrate devices, and recommend solutions while meeting sales and service targets in a fast-paced store environment.

Role requires a High School Diploma or GED and preferred early experience in retail or customer service. The position offers comprehensive benefits and opportunities for stock grants and employee programs.

Qualifications

• High School Diploma or GED required.
• Preferred experience as a Mobile Associate or in customer service/sales.

Responsibilities

• Serve and sell to customers while delivering a top customer experience.
• Leverage digital tools in interactions and onboarding.
• Complete in-store trainings and stay abreast of product and process changes.
• Learn continuously about wireless tech and innovations.
• Collaborate with T-Mobile employees across channels.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking Mobile Experts to join a Retail Team of experts. You will engage customers, demonstrate devices, and recommend solutions while meeting sales and service targets in a fast-paced store environment.

Role requires a High School Diploma or GED and preferred early experience in retail or customer service. The position offers comprehensive benefits and opportunities for stock grants and employee programs.