In-Store Mobile Expert: Tech-Sales & Customer Experience

CDL Labor Logistics; Palmdale (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock options

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Flexible spending account

Commuter and transit program

Tuition assistance

disability and life insurance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Expert to engage customers in a fast-paced retail setting, educate them on wireless solutions, and drive sales activity. You will use digital tools, onboard customers, and build strong relationships with store teams to ensure excellent service.

The role requires a high school diploma, 6 months of sales or customer service experience, and a proactive, customer-focused attitude. On-site work with competitive pay and benefits is provided.

Qualifications

• Customer Satisfaction – passionate customer advocate with the desire to be authentic when connecting and having fun with customers.
• Team Building – willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales – competitive drive and confidence to succeed in a fast‑paced sales environment.

Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions and updates on the Hub to be Customer Ready at all times.
• Customer obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust and loyalty in every interaction.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is hiring a Mobile Expert to engage customers in a fast-paced retail setting, educate them on wireless solutions, and drive sales activity. You will use digital tools, onboard customers, and build strong relationships with store teams to ensure excellent service.

The role requires a high school diploma, 6 months of sales or customer service experience, and a proactive, customer-focused attitude. On-site work with competitive pay and benefits is provided.