Wireless Retail Sales Associate | Tech Solutions Expert

T-MOBILE USA, Inc.; Chicago (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to deliver personalized technology and service solutions in a fast-paced retail setting. You will build product knowledge, demonstrate solutions with digital tools, and guide customers throughout their shopping journey.

Requirements include a High School diploma and at least 6 months of customer service or sales experience; strong communication and problem-solving skills are essential as you support customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience preferred.
• Ability to engage customers and explain technology and service options.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to deliver personalized technology and service solutions in a fast-paced retail setting. You will build product knowledge, demonstrate solutions with digital tools, and guide customers throughout their shopping journey.

Requirements include a High School diploma and at least 6 months of customer service or sales experience; strong communication and problem-solving skills are essential as you support customer satisfaction and loyalty.