Wireless Sales & Tech Solutions Specialist

T-MOBILE USA, Inc.; Pflugerville (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Employee stock grants

Paid time off

12 paid holidays

Annual stock grant

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate technology solutions, and guide customers throughout their shopping journey.

Requires a High School Diploma or GED and 6 months of customer service or sales experience in retail; training focuses on wireless tech, service plans, and digital tools while collaborating with teammates.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate technology solutions, and guide customers throughout their shopping journey.

Requires a High School Diploma or GED and 6 months of customer service or sales experience in retail; training focuses on wireless tech, service plans, and digital tools while collaborating with teammates.