Wireless Sales & Customer Care Associate

T-Mobile; Mobile (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and guide them through their technology and service needs in a fast-paced retail setting.

The role emphasizes building product knowledge, demonstrating solutions, and supporting customers from shopping to service activation. Training is provided, and performance incentives are available as you advance within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Multitasking

Engaging People

Teamwork

Legal work status

18+ years old

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and guide them through their technology and service needs in a fast-paced retail setting.

The role emphasizes building product knowledge, demonstrating solutions, and supporting customers from shopping to service activation. Training is provided, and performance incentives are available as you advance within the company.