Wireless Service & Tech Advisor

T-Mobile US Inc.; Delavan (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Holiday pay

Discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Retail Associate to engage customers, demonstrate wireless solutions, and support service needs in a fast-paced store environment.

Role emphasizes product knowledge, customer interaction, and use of digital tools to guide shopping journeys, with training and opportunities to grow within the company.

Qualifications

• High School Diploma or GED is required.
• Six months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Product knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Retail Associate to engage customers, demonstrate wireless solutions, and support service needs in a fast-paced store environment.

Role emphasizes product knowledge, customer interaction, and use of digital tools to guide shopping journeys, with training and opportunities to grow within the company.