Wireless Sales & Tech Advisor

T-Mobile; Spartanburg (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Employee stock purchase plan

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options in a fast-paced store environment.

Role emphasizes product knowledge, customer interaction, and using digital resources to enhance the shopping experience. Training is provided to build retail processes and wireless technology knowledge, with a focus on customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Communication

Problem solving

Sales

Teamwork

Multitasking

Engaging people

Change agility

At least 18

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options in a fast-paced store environment.

Role emphasizes product knowledge, customer interaction, and using digital resources to enhance the shopping experience. Training is provided to build retail processes and wireless technology knowledge, with a focus on customer satisfaction and loyalty.