Wireless Retail Tech Advisor

T-Mobile US Inc.; Kansas City (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays (12)

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in a fast-paced retail setting. You will learn product knowledge, demonstrate technology solutions, and guide customers through their shopping journey to fit service plans.

We offer a Total Rewards package including base pay, annual stock grant, 401(k), employee stock purchase plan, paid time off, and holidays. Training is provided; both full-time and part-time roles are eligible.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in a fast-paced retail setting. You will learn product knowledge, demonstrate technology solutions, and guide customers through their shopping journey to fit service plans.

We offer a Total Rewards package including base pay, annual stock grant, 401(k), employee stock purchase plan, paid time off, and holidays. Training is provided; both full-time and part-time roles are eligible.