Wireless Sales & Tech Solutions Associate

T-Mobile; Town of Lancaster (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical dental and vision insurance

Job summary

T-Mobile USA is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

We offer a Total Rewards package with competitive base pay, on-the-job training pay, incentives, stock grants, 401(k), and comprehensive benefits. This role emphasizes customer interaction, teamwork, and growth within a dynamic Un-carrier

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to learn and use digital tools and product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

We offer a Total Rewards package with competitive base pay, on-the-job training pay, incentives, stock grants, 401(k), and comprehensive benefits. This role emphasizes customer interaction, teamwork, and growth within a dynamic Un-carrier