Wireless Sales Pro - Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Odessa (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Health insurance

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, demonstrate network plans, and guide shoppers through technology and service options in a fast-paced retail environment.

You will build product knowledge, use digital tools, and contribute to a seamless customer journey while developing skills in service, sales, and teamwork; compensation includes hourly pay with training pay and annual incentives.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, demonstrate network plans, and guide shoppers through technology and service options in a fast-paced retail environment.

You will build product knowledge, use digital tools, and contribute to a seamless customer journey while developing skills in service, sales, and teamwork; compensation includes hourly pay with training pay and annual incentives.