Wireless Solutions Associate

T-Mobile; Town of Hammond (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

12 paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in-store, demonstrate technology, and recommend service plans in a fast-paced environment.

You’ll build product knowledge, complete training, and collaborate with teammates to deliver a seamless shopping experience while earning competitive pay and benefits.

Eligible for annual stock grants and a comprehensive Total Rewards package, with opportunities for growth within the company.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in-store, demonstrate technology, and recommend service plans in a fast-paced environment.

You’ll build product knowledge, complete training, and collaborate with teammates to deliver a seamless shopping experience while earning competitive pay and benefits.

Eligible for annual stock grants and a comprehensive Total Rewards package, with opportunities for growth within the company.