Wireless Sales Specialist — Customer-Centric Tech Advisor

T-Mobile; Richmond (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts on services

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate features, complete training, and collaborate with teammates. The role includes on-the-job training with training pay, a guaranteed wage of $20/hour with incentives, annual stock grants, and comprehensive benefits.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Authorized to work in USA

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate features, complete training, and collaborate with teammates. The role includes on-the-job training with training pay, a guaranteed wage of $20/hour with incentives, annual stock grants, and comprehensive benefits.