Wireless Retail Sales Specialist — Growth & Perks

T-Mobile; Buford (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee stock grant

401(k)

Stock purchase plan

Paid time off

Annual holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, assist customers with technology and service needs, and guide them through their shopping journey in a fast-paced environment.

The role emphasizes product knowledge, digital tools, and training opportunities, with a path to Mobile Expert. Compensation includes an hourly base pay plus training pay, plus eligible stock grants and comprehensive benefits, enabling growth within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, assist customers with technology and service needs, and guide them through their shopping journey in a fast-paced environment.

The role emphasizes product knowledge, digital tools, and training opportunities, with a path to Mobile Expert. Compensation includes an hourly base pay plus training pay, plus eligible stock grants and comprehensive benefits, enabling growth within the company.