Wireless Retail Tech and Service Specialist

T-Mobile; Los Medanos (CA); On-site; USD 56,481,600 - 71,635,200; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide their technology and service choices in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tool usage. Training pays apply during onboarding and performance-based incentives are available.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide their technology and service choices in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tool usage. Training pays apply during onboarding and performance-based incentives are available.