Wireless Retail Specialist

T-Mobile; Montrose (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage.

Base hourly pay is $18.00 plus $5.00 per hour training pay, with guaranteed $20/hour including incentives and an annual stock grant.

Qualifications

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage.

Base hourly pay is $18.00 plus $5.00 per hour training pay, with guaranteed $20/hour including incentives and an annual stock grant.