Wireless Retail Specialist

T-Mobile; Madison (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Free Money Coaching

Job summary

At T-Mobile, we invest in YOU! A Retail Associate engages customers and demonstrates technology while guiding service plans in a fast-paced environment. Build product knowledge and use digital tools to support the shopping journey.

The role requires a high school diploma and may prefer 6 months of customer service or sales experience in retail. On-the-job training is provided with opportunities to grow within the company.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change Agility

Education

High School Diploma

Job description

At T-Mobile, we invest in YOU! A Retail Associate engages customers and demonstrates technology while guiding service plans in a fast-paced environment. Build product knowledge and use digital tools to support the shopping journey.

The role requires a high school diploma and may prefer 6 months of customer service or sales experience in retail. On-the-job training is provided with opportunities to grow within the company.