Wireless Sales & Service Pro — Path to Expert

tmobile; Amarillo (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced environment. Build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tools, and service-plan recommendations. Training is provided; performance is measured by customer satisfaction, product knowledge, and teamwork, with strong benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced environment. Build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tools, and service-plan recommendations. Training is provided; performance is measured by customer satisfaction, product knowledge, and teamwork, with strong benefits.