Wireless Retail Specialist | Customer Solutions & Growth

T-Mobile

Seminole (TX)

On-site

USD 25,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

Annual stock grant

401(k) plan

Paid time off

Job summary

T-Mobile is seeking Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and product knowledge application. Training is provided.

Qualifications

High School Diploma/GED required.
6 months of customer service and/or sales experience preferred.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years old

US work authorization

Education

High School Diploma/GED (Required)

Job description

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and product knowledge application. Training is provided.

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