Wireless Retail Sales Pro — Tech Solutions & Service

T-Mobile; Nacogdoches (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Retail Associate to engage customers, demonstrate wireless technology, and guide them through service plans in a fast-paced store environment.

The role emphasizes developing product knowledge, delivering personalized solutions, and using digital tools to enhance the customer journey. Training is provided, with opportunities for growth and stock-based incentives alongside competitive pay.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ eligibility

US work eligibility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to engage customers, demonstrate wireless technology, and guide them through service plans in a fast-paced store environment.

The role emphasizes developing product knowledge, delivering personalized solutions, and using digital tools to enhance the customer journey. Training is provided, with opportunities for growth and stock-based incentives alongside competitive pay.