Wireless Sales & Customer Experience Specialist

Epic Communications LLC; Presque Isle (ME); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Team Building Events

Job summary

Wireless Zone, a Verizon Wireless Premier Retailer in Maine, is hiring a Customer Experience Representative to greet customers, resolve questions, process payments and assist the sales team. You will troubleshoot devices, stay current with technology trends, and demonstrate products to drive satisfaction in a fast-paced store environment.

The role emphasizes a flexible schedule, opportunities for advancement, ongoing training, and team-building events, with weekends required to support peak

Qualifications

• No experience required; eagerness to learn.
• Basic knowledge of cellular and/or computer technology preferred.
• Effective verbal, written, and interpersonal skills.
• Positive attitude and high energy; self-motivated.
• Willing to learn and stay up-to-date on technology.

Responsibilities

• Greet customers as they enter the store.
• Consult with customers to determine the visit reason.
• Provide information and service to solve customer needs.
• Troubleshoot technical issues with customers' devices and services.
• Process cell phone payments.
• Assist the sales team with daily tasks.
• Educate and engage customers through product demonstrations.
• Stay up to date on latest technology.
• Make follow-up calls to ensure customer satisfaction and upsell.

Skills

Customer service

Communication skills

Tech-savvy

Multitasking

Positive attitude

Job description

Wireless Zone, a Verizon Wireless Premier Retailer in Maine, is hiring a Customer Experience Representative to greet customers, resolve questions, process payments and assist the sales team. You will troubleshoot devices, stay current with technology trends, and demonstrate products to drive satisfaction in a fast-paced store environment.

The role emphasizes a flexible schedule, opportunities for advancement, ongoing training, and team-building events, with weekends required to support peak