Wireless Customer Experience & Sales Support Pro

Epic Communications LLC; Bangor (ME); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Join our Team Today!

Job summary

Wireless Zone in Bangor, ME is seeking a Customer Experience Representative to be the first point of contact for customers in store. You will answer questions, process payments, troubleshoot devices, and help customers find the right products and services.

We offer opportunities for advancement, ongoing training, and a flexible schedule. Weekend work is required, and you will join a team focused on delivering exceptional customer service and a positive in-store experience.

Qualifications

• No experience required; eagerness to learn.
• Basic knowledge of cellular and/or computer technology preferred.
• Strong verbal, written and interpersonal skills.

Responsibilities

• Greet customers as they enter the store.
• Consult with customers to determine the reason for their visit.
• Provide information and service to solve customer needs.
• Troubleshoot technical issues with customers' devices and services.
• Process cell phone payments.
• Assist the sales team with day-to-day needs.
• Stay up to date on the latest technology and demonstrate products.
• Make follow-up calls to ensure customer satisfaction and upsell.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Tech knowledge

Job description

Wireless Zone in Bangor, ME is seeking a Customer Experience Representative to be the first point of contact for customers in store. You will answer questions, process payments, troubleshoot devices, and help customers find the right products and services.

We offer opportunities for advancement, ongoing training, and a flexible schedule. Weekend work is required, and you will join a team focused on delivering exceptional customer service and a positive in-store experience.