Wireless Sales Associate - Customer-Focused & Tech-Savvy

T-Mobile; Independence (MO); On-site; USD 32,000 - 36,000; Full time

Job summary

T-Mobile in Independence, Missouri, is seeking a retail associate to support customer interactions and technology needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through shopping journeys, while completing training and collaborating with colleagues to ensure a seamless experience.

The role emphasizes customer satisfaction, effective use of digital tools, and loyalty-building through strong service.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile in Independence, Missouri, is seeking a retail associate to support customer interactions and technology needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through shopping journeys, while completing training and collaborating with colleagues to ensure a seamless experience.

The role emphasizes customer satisfaction, effective use of digital tools, and loyalty-building through strong service.