Wireless Retail Experience Specialist

T-Mobile; Manitowoc (WI); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit benefits

Job summary

T-Mobile is hiring for a Mobile Associate to support customer interactions and selling technology and service solutions in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes communication, problem solving, and collaboration while aligning with company benefits and training opportunities. Eligible associates gain exposure to wireless innovations and customer-centric service standards.

Qualifications

• High School Diploma or GED required for the role.
• Minimum 6 months of customer service or sales experience in a retail setting preferred.
• Strong communication, problem solving and teamwork skills expected.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

T-Mobile is hiring for a Mobile Associate to support customer interactions and selling technology and service solutions in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes communication, problem solving, and collaboration while aligning with company benefits and training opportunities. Eligible associates gain exposure to wireless innovations and customer-centric service standards.