Wireless Retail Tech Advisor

T-MOBILE USA, Inc.; Lawrenceville (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Job summary

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and guiding them through technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to foster loyalty and satisfaction. The position focuses on developing customer interaction skills, using digital tools, and recommending service plans.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail (preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Teamwork

Multitasking

Change management

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and guiding them through technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to foster loyalty and satisfaction. The position focuses on developing customer interaction skills, using digital tools, and recommending service plans.