Wireless Retail Specialist: Tech & Customer Solutions

T-Mobile; Kennewick (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You’ll build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge. Training and growth opportunities are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.
• Must be 18+ and legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You’ll build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge. Training and growth opportunities are provided.